FAQs

Q: How do I add items to my shopping cart?
A: When you find the product you would like to purchase, click on the buy now link and it will automatically be added to your shopping cart.

Q: How can I remove an item from my shopping cart?
A:: There is a delete button provided next to the shopping cart icon.  

Q: How do I checkout?
A: Once you are ready to checkout, click continue and it will walk you through the payment process. 

Q: Do I need to create an account to order?
A:: No. We do not require you to have an account with us to place an order. 

Q: Is the ordering process secure?
A: Yes. With our SSL Certificate, Your private information will not be shared when checking out.

Q: Can you ship my items just anywhere?
A: We do ship to most countrys. If we are unable to ship to your country, we will refund your payment. 

Q: How much do I have to pay for shipping?
A: We charge a flat rate price for shipping. $12.95 per item for US customers and $29.95 for international customers. 

Q: What about taxes?
A: We do charge taxes for Arizona buyers only.

Q: What payment methods do you accept?
A: We accept debit/credit cards,securely through Paypal,Google checkout or Amazon checkout. We also accept certified money orders. Items will not ship until payment clears. 

Q: How can I tell if my order went through?
A:We will send you a confirmation email within 24rs. after purchase. 

Q: When will I get my order?
A: Orders usually take anywhere from 5-8 business days for US customers and 7-12 business days for our international customers.

Q: Are there any customs and duty fees involved?
A:: We are not responsible for customs fees that may inccur outside of the US.

Q: Can I track my order online?
A: Yes. We will provide you with the tracking number once your order has been shipped.

Q: Where do I get support for my purchase?
 A:You can email us anytime at support@trendtechusa.com or call customer service during business hours 8:00am - 5:00pm Monday through Friday.
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